Customer Service Administrator

Are you well organized, procedural driven and get satisfaction from a job well done?

TSM is a niche market software company specialising in Field Service.

We are experiencing significant growth and are looking for a confident self starter who can jump in and do what needs to be done on time according to agreed procedures in a varied and challenging role.


The primary functions for the role are:

* Booking of Installations – liaison with clients and consultants to organise new installations and training as well as customer satisfaction followup.

* Selling/Booking Training Days – Proactively encourage existing customers to purchase additional training, handle inbound training enquiries, schedule training days with clients and consultants.

* Customer Service – first point of call for customer queries.

* Administration – Ensure all information is gathered, handled with appropriate sensitivity, distributed to correct recipients, and filed in a timely manner.   Work closely with the finance department to schedule and process payments received.  

* Annual Maintenance – Organise the regular sending of Maintenance renewals, follow up the customer and process the required orders.

* Support Renewals – Ensure Support agreement renewals are sent in a timely manner and encourage existing customers to subscribe to support plans.


Ideally a university graduate or someone with experience in a similar role. The successful applicant will have proficient computer skills and will have used a CRM or tracking system in the past, have a strong customer service ethic and the ability to smooth over difficult situations with the minimum of senior management involvement.

We are looking for someone who can own this role, identify and communicate inefficiencies and be able to rework existing procedures, can work unsupervised and is not afraid to make a decision at the coal face.

In return we offer an interesting and challenging role with plenty of room for growth.